Getting Started Guide: Support
A question, an issue? Open a ticket and follow the conversation in real time.
Support is available on every plan, with a response priority that increases with your subscription.
Open a ticket
Go to Support and click "New ticket".
Pick a category
Select the category that best describes your request: account management, payment issue, scan tool issue, reports/results, network scanning, feature request, report a bug, how to, or other.
Describe the issue and attach evidence
Explain your request in the message, then attach screenshots, scan results, or logs if needed — up to 5 files, 2 MB per file (images, PDF, TXT, LOG, CSV).
Follow the conversation
Each ticket shows its status (Open, In progress, Resolved, Closed) and its priority, determined by your plan. Reply directly in the conversation to add information.
Close the ticket
Once your issue is resolved, click "Close the ticket". The full history stays available anytime.
Frequently Asked Questions
Normal for standard plans, Priority for SunuAdvanced, and Dedicated 24/7 for SunuElite — priority determines how fast your tickets are handled.
Images (PNG, JPG, GIF, WEBP), PDF, TXT, LOG, or CSV — up to 5 files per message, 2 MB maximum each.
A closed ticket stays viewable in your history. For a related issue, simply open a new ticket referencing it.
Contact your SunuCyberSecurity auditor directly, or email us at sales@sunucybersecurity.com for personalized assistance.
Need help?
Go to Support